For example:
- Billing Department - corporate users may have a dedicated billing department who could be given access to pay invoices and place new orders while the web/technical staff would only be given access to view current products & services and submit support requests.
- Web Developers - you may be employing a web developer to build and maintain your website so might want to give that developer access to create tickets and correspond on their behalf, without being able to access any billing information or change account details
If a sub-account user creates a support contact, the main account holder will be copied in to all emails. We will also only deal with people who are listed in your Contacts/Sub-Accounts.
How to setup a Contact/Sub-Acount:
Step 1: Login to your Client Area here.
Step 2: Click "Update Your Details" (bottom right of the "My Details box")
Step 3: Click "Add New Contact" menu item (at the top)
Step 4: Fill out the on screen form of the contact details, at the bottom it will ask you wich permissions you wish to give out.
To manage a Contact/Sub-Account
Step 1: Login to your Client Area here.
Step 2: Click "Update Your Details" (bottom right of the "My Details box")
Step 3: Click "Contacts/Sub-Accounts" and choose the user you wish to manage.
